The Mediating Role Of Job Satisfaction With Selected Human Resource Practices, Organizational Culture, Demographic Characteristics And Employees’ Performance In The Hotel Industry

Lau, Sheau Hung (2020) The Mediating Role Of Job Satisfaction With Selected Human Resource Practices, Organizational Culture, Demographic Characteristics And Employees’ Performance In The Hotel Industry. [Final Year Project Report] (Unpublished)

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Abstract

The aim of this study is to determine the mediating role of job satisfaction with selected human resource practices (training and development, occupational safety and health as well as compensation), organizational culture, demographic characteristics and employees’ performance in the hotel industry. A quantitative method is used in this study where the data are collected from 100 respondents in a hotel in Sibu, Sarawak by using questionnaires. Data collected are investigated using descriptive statistics and inferential statistics through Statistical Package for Social Sciences (SPSS) version 25 and SmartPLS. Independent Samples T-Test, One-Way ANOVA, Pearson Correlation and SmartPLS-SEM are used to test the research hypotheses and research questions. The findings of this study have shown that each of the selected human resource practices (training and development, occupational safety and health as well as compensation) and organizational culture have a positive relationship with job satisfaction and employees’ performance. In addition, job satisfaction also has a positive relationship with employees’ performance. Besides, the findings also have shown that there is no difference between each demographic characteristic (gender, age, educational level and length of service) with job satisfaction and employees’ performance. Moreover, the study’s findings also have shown that job satisfaction mediates the relationship between occupational safety and health and employees’ performance only whereas job satisfaction does not mediate the relationships between training and development, compensation, organizational culture, gender, age, educational level as well as length of service and employees’ performance. The results of this study may contribute to theory and knowledge, methodology, human resource practitioners and policy. Several recommendations have been given to the organization, human resource practitioners and future researchers as well.

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