Factors associated with job satisfaction among employees in Sibu municipal council (SMC)

Lim Beng Tiong., Kevin (2008) Factors associated with job satisfaction among employees in Sibu municipal council (SMC). [Final Year Project Report] (Unpublished)

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Abstract

The purpose of this study is to identify the organizational factors that are associated with job satisfaction among employees in Sibu Municipal Council (SMC). In this slLldy, Job Description Index (JDl) that was developed by Smith el 01. (1969, 1985) was used as it is an appropriate model in every job satisfaction setlings. The first spec ific objective of this research is to determine the level or iob satisfaction among employees in government sector. Secondly. the Job Descriptive Index (.101) that consists of pay, work, promotion. ,urcrvi 'ion and Cllworkers was used to examine the relationship with job satisfaction of employees in government sector. The third objective is to identify the dominant factor that influences the empl oyees' job satisfaction in a government sectoL In this study. questionnaire using a seven-point Likert scale was designed to measure the respondent perceptions towards JDI factors and unstructured interview was used to collect the data, The research location for this study was Sibu Municipal Council (SMC), Sibu, Sarawak, Malaysia. The sample of the study consisted of those who work at SMC, regardless of their position, The dependent variable represents the level of job satisfaction perceived by the employees. From the findings, it was found that a majority of the employees (78.3 percent) experienced high level of job satisfaction. Another 2 1.05 percent reported having a medium level of job satisfaction and 0.66 percent experienced a low level of job satisfaction. From the analysis of Pearson's correlation. it WGS found that work and promotion had a moderate relationship with employel's' satisfactions \\ith 1'=0.597, p<O,OI and r=0522, p<O.OI. respectively, The other tllree fuclor, ,how a strong relationship with employees' satisfaction wherehy pay witll 1'-0.649, p<O.OI. supervision, 1'=0.689, p<O,Ol and co-workers with r=0.6-14, p<O.OI. From the multiple regression analysis, it shows that supervision is the dominant factor affecting employees' job satisfaction in SMC. Empirical findings also ,bowed that supervision appears to be the most influencing factor affecting the job ,satisfaction of employees. The research not only helps the managers to increase job satisfaction in government sector but also enable them to reduce the turnover intention in organization. The higher level of job satisfaction can also motivate employees to perform well in organization.

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