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Chong, Yee Yang and Qistina Donna Lee, Abdullah (2015) Bridging the Standard Operating Procedures between Creative Departments Personnel in Shopping Malls. In: 4th International Conference of Applied and Creative Arts, 22-23 OCTOBER 2015, UNIMAS.
Chong, Yee Yang (2018) Development of Standard Operating Procedures in Creative Department Implemented by Selected Shopping Malls in Kuching, Sarawak. Masters thesis, Universiti Malaysia Sarawak (UNIMAS).