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Chong, Yee Yang (2018) Development of Standard Operating Procedures in Creative Department Implemented by Selected Shopping Malls in Kuching, Sarawak. Masters thesis, Universiti Malaysia Sarawak (UNIMAS).
Chong, Yee Yang and Qistina Donna Lee, Abdullah (2015) Bridging the Standard Operating Procedures between Creative Departments Personnel in Shopping Malls. In: 4th International Conference of Applied and Creative Arts, 22-23 OCTOBER 2015, UNIMAS.