The relationship between organisational factors and user satisfaction in using employee self-service system

Nurul Hayati, Binti Abu Bakar. (2009) The relationship between organisational factors and user satisfaction in using employee self-service system. [E-LPTA] (Unpublished)

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Abstract

This research was conducted for the purpose of identifying the relationship between selected organisational factors and user satisfaction in Llsing employce self-service system (ESS). The factors that have been chosen are top management suppOl1, user involvement and information system planning. This study was done at Universiti Malaysia Sarawak (UNIMAS), Kota Samarahan, Sarawak. Survey questionnaire was used as research instrument for data collection in which the validity and reliability of all items in the questionnaire have been tested using a pilot study. 91 support staffs from UNIMAS were randomly selected as a sample of this study. Data was analysed Llsing Statistical Package for Social Science (SPSS) version 17.0. The result from Pearson Correlation test showed that all factors namely top management support (r = 0.633, p = 0.000), user involvement (r = 0.694, p = 0.000) and information system planning (r = 0.582, p = 0.000) have a significant relationship with user satisfaction in using the ESS. Meanwhile, Multiple Regression analysis which was used to identify the dominant factor of this studv illustrated that user involvement is the dominant factor which contribute the mos; to user satisfaction (R2 = 0.538, Jl = 0.536). As for conclusion, top management suppor1, user involvement and information system planning are proved to contribute in user satisfaction of llsing the ESS.

Item Type: E-LPTA
Additional Information: Project Report (B.Sc.) -- Universiti Malaysia Sarawak, 2009.
Uncontrolled Keywords: Customer services -- Case studies, Customer services -- Communication systems, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, undergraduate, research, Universiti Malaysia Sarawak
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Academic Faculties, Institutes and Centres > Faculty of Cognitive Sciences and Human Development
Depositing User: Saman
Date Deposited: 02 Apr 2018 08:28
Last Modified: 02 Apr 2018 08:28
URI: http://ir.unimas.my/id/eprint/19965

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