Muhammad Mohsin, Butt and Ernest Cyril, de Run (2010) Private healthcare quality : applying a SERVQUAL model. International Journal of Health Care Quality Assurance. pp. 23-7.
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Abstract
Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthcare policy and practice.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | UNIMAS, SERVQUAL, Health Service Sector, Malaysia |
| Subjects: | A General Works > AC Collections. Series. Collected works R Medicine > R Medicine (General) |
| Divisions: | Academic Faculties, Institutes and Centres > Faculty of Economics and Business Faculties, Institutes, Centres > Faculty of Economics and Business |
| Depositing User: | Karen Kornalius |
| Date Deposited: | 13 Jan 2014 09:08 |
| Last Modified: | 12 Apr 2016 06:31 |
| URI: | http://ir.unimas.my/id/eprint/550 |
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