Mental Health Portal : The Student’s Psycho-Emotional Support

Ross Azura, Zahit and Nur Hamizzah, Alias (2024) Mental Health Portal : The Student’s Psycho-Emotional Support. [Non Article]

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Abstract

Background: The prevalence of students’ mental health problems has increased in recent years. The digitalization of mental health care has made it possible to connect with students in new ways, hence, more focus has been placed on mental health portals. However, the usability of the portal is crucial to ensure that it meets the student’s needs and expectations. Aims: This study aims to develop a mental health portal using Rapid Application Development (RAD), and subsequently to evaluate its usability. Methods: Heuristic Evaluation and System Usability Scale (SUS) were conducted to assess the expert’s and 189 students’ experience in manoeuvring the portal, respectively. Design and content improvisation were made based on the expert’s insight. Results: The portal’s usability score was 71.11, which indicates good usability. A score above 70 indicates high usability, whereas a score below 70 indicates poor usability and requires further improvement. The results of this study offer the first evidence about the usability of the mental health portal but there is still potential for advancement. Conclusions: Developing an engagement-enhancing mental health portal is essential. The portal should strive to consolidate and present resources in a navigable and accessible manner to suit the needs and expectations of students seeking mental health support.

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