CONCEPTUAL FRAMEWORK ON EMOTIONAL INTELLIGENCE, DIGITAL COMPETENCY, AND ORGANIZATIONAL READINESS FOR CHANGE

Sopian, Bujang and Nadri Aetis Heromi, Basmawi and Diana Marie, Capel (2023) CONCEPTUAL FRAMEWORK ON EMOTIONAL INTELLIGENCE, DIGITAL COMPETENCY, AND ORGANIZATIONAL READINESS FOR CHANGE. Science International (Lahore), 35 (1). pp. 51-56. ISSN 1013-5316

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Abstract

Competency is necessary to determine the employee's level of skills, knowledge, and abilities proficiency. However, until today many scholars argued regarding the factors that may influence employee competency. Emotional intelligence is essential as one of the mandatory elements in assessing employee competency. It refers to the mental ability to understand its own emotion to suit itself with situational awareness to make conclusions or decisions. Salovey and Mayer's (1990) study discusses the concept and first model developed by Salovey and Mayer (1990), explaining the nature of Emotional Intelligence that can be used to promote intellectual growth. This conceptual paper is presented and explained in a deductive manner from a general perspective to a specific perspective. The purpose of systematically explaining the literature results in robust literature support in this conceptual paper. The first part of this literature begins by introducing competency practice in the international context. This is followed by the second part of this literature concerning competency practice in Asia and Malaysia. The third part of this conceptual paper explains the origin of emotional intelligence and digital competency. Next, the organization's readiness for change is a mediating factor. The conceptual framework presented in the diagram represents a critical construct in this conceptual paper. This conceptual paper will recommend that future studies explore other potential and related factors that may influence the practice of emotional and competency profiling in the Asian context.

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