Fostering Employees’ Innovative Behavior in the Malaysian Telecommunication Industry: The Role of Inclusive Leadership and Organizational Innovation Culture

Sharifah Norliza, Wan Junaidi (2024) Fostering Employees’ Innovative Behavior in the Malaysian Telecommunication Industry: The Role of Inclusive Leadership and Organizational Innovation Culture. DBA thesis, Universiti Malaysia Sarawak.

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Abstract

This study investigates the dynamics of inclusive leadership and organizational innovation culture within the Malaysian mobile telecommunication industry, as well as their impact on employees’ innovative behavior. Anchored in self-determination and social exchange theory, the research aims to investigate the direct effects of inclusive leadership on employees’ innovative behavior and examine the potential moderating role of organizational innovation culture. Using a quantitative approach, data were collected from employees across Malaysia’s four leading telecommunication companies. The analysis employed structural equation modeling to test the proposed hypotheses. The findings indicate that inclusive leadership exerts a minimal positive influence on employees’ innovative behavior. Additionally, there is a significantly positive relationship between organizational innovation culture and inclusive leadership, as well as between organizational innovation culture and employees’ innovative behavior. Contrary to expectations, organizational innovation culture does not moderate the relationship between inclusive leadership and employees’ innovative behavior. This study contributes to the existing literature by providing empirical evidence of the relationships between inclusive leadership, organizational innovation culture, and employee innovation behavior in the Malaysian telecommunication industry. It offers practical insights for industry leaders and managers aiming to foster innovation through inclusive leadership practices and a supportive organizational culture. The limitations and directions for future research are also discussed.

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