Social Capital and Job Performance In Phillip Capital Malaysia : Knowledge Sharing As A Mediator

Lydia Ling, Yong Qi and Nur Constance, Wah (2023) Social Capital and Job Performance In Phillip Capital Malaysia : Knowledge Sharing As A Mediator. In: BORNEO BUSINESS RESEARCH CONFERENCE (BRRC 2023), 23 August 2023, Raia Hotel Convention Centre, Kuching.

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Abstract

Using the perspective of social capital theory, this study aims to examine the mediating effect of knowledge sharing on the relationship between social capital and job performance among employees in Phillip Capital Malaysia during the post-COVID-19 period. A quantitative approach using a questionnaire is employed to gather data for the study, and analyses are performed using Structural Equation modeling (SEM), which is confirmed using partial least squares (PLS). Data was obtained from 321 staff and agents from Phillip Capital Malaysia who participated in this study. The findings reveal that there is a positive and significant relationship between bonding social capital and knowledge sharing, bridging social capital and knowledge sharing, knowledge sharing and job performance, and bridging social capital and job performance. Nevertheless, there is a positive but not significant relationship between bonding social capital and job performance. The results also indicate that knowledge sharing mediates the relationship between social capital and job performance significantly. This current study adds to the body of knowledge about the effect of knowledge sharing on social capital and job performance of the employees and agents at Phillip Capital Malaysia. In light of the findings, it is suggested that the positive relationship between social capital and knowledge sharing may not automatically lead to employees achieving job performance. Thus, the secret of success lies in improving social capital by enhancing knowledge sharing and thereby increasing employee job performance.

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