The Effects of Emotional Intelligence on Digital Competency and Organizational Readiness for Change as a Mediating Factor in Sarawak Civil Service, Malaysia

Nadri Aetis Heromi, Basmawi (2023) The Effects of Emotional Intelligence on Digital Competency and Organizational Readiness for Change as a Mediating Factor in Sarawak Civil Service, Malaysia. PhD thesis, UNIVERSITI MALAYSIA SARAWAK.

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Abstract

This study aimed to investigate the effects of emotional intelligence on digital competency and organizational readiness for change as mediating factors in Sarawak Civil Service, Malaysia. This study is important to understand current practices and issues in emotional intelligence, organizational readiness for change and the need for digital competency. This survey design study uses quantitative methods to investigate the aspects in detail. This study involved Sarawak civil service from grade 29 to 54 and the related implemented scheme of service, mainly located in Kuching, Sarawak. A stratified sampling approach was used in selecting respondents for the study. Three main factors were involved: emotional intelligence as an independent variable, organizational readiness as mediating factor, and digital competency as the dependent variable. The Structural Equation Modelling (SEM) approach is used to test and develop the model. This study involves five types of analysis: descriptive analysis, measurement model, pathway analysis, regression analysis and mediation test using the SEM approach. The study's results showed a significant effect among the constructs: emotional intelligence (perception of emotion, managing emotion, utilizing emotion and social skills) on digital competency and organizational readiness for change was partially mediated. In conclusion, emotional intelligence is significant for measuring the effect on digital competency levels. An organization's readiness for change is vital to understanding the preparedness that suits the organization's needs and meets the demand of the industry and the people. Keywords: Emotional Intelligence, Organization Readiness to Change, Digital competency Sarawak Civil Servant

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