The Relationship Between Employee Expectation and Work Engagement in Banking Industry: Job Satisfaction as a Moderator

Sawie, Tuntun and Nik Norsyamimi, Md Nor and Zaiton, Hassan (2022) The Relationship Between Employee Expectation and Work Engagement in Banking Industry: Job Satisfaction as a Moderator. In: INTERNATIONAL COUNSELING CONVENTION 2022, 1st-4th November 2022, Riverside Majestic Hotel, Kuching Sarawak.

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Abstract

Countless job categories and types of businesses were affected by the pandemic. This global outbreak has formed new norms in economic activities, which led to the changes in employees' expectations and work engagement in the new paradigm. The study of expectations which include job autonomy, social support, policies & procedures, compensation, and job security for work engagement are relevant subjects to be explored in the pandemic setting. The study analyses the relationship between employee expectations, work engagement, and moderating role of job satisfaction amongst employees in the banking sector. There were forty-eight respondents from the selected bank were participated in the online questionnaire. The result of this study showed that job autonomy, social support, policies and procedures, compensation, and job security have been found to be positively associated with work engagement among bank employees. Interestingly, the study also found that job autonomy was the most predictor of work engagement among bank employees as job satisfaction moderated the relationships. These findings suggested that by empowering the employee expectation through modifying work-related tasks and providing autonomy in decision making has a greater impact on employees’ engagement in the aspect of resilience and mental health at the workplace. In addition to that, the recognition at work has helped the managers to build a culture of enjoyment and satisfaction in the organization. Furthermore, this study also may promote a better understanding and be useful as a reference for HR practitioners and Counsellors regarding human development enhancement in the work setting.

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