The Effects of Islamic Quality Management Towards Quality Performance: Evidence From the Public Service Organisation in Sarawak

Eliza Fazliyaton, Alias (2018) The Effects of Islamic Quality Management Towards Quality Performance: Evidence From the Public Service Organisation in Sarawak. PhD thesis, Universiti Malaysia Sarawak (UNIMAS).

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Abstract

Incorporating two interrelated perspectives involving quality management practices of public service organization, this research aims to develop and test a framework of Islamic quality management in relation to current quality management practices that lead to quality performances. This research employs a new framework to identify the dimensions of Islamic quality management and dimensions of quality performances and to explicate the relationships between quality management practices. Applying Islamic administration (al-siyasah al-syar'iyyh), and the objectives of shariah (maqasid shariah) principles and Islamic workplace spirituality theory, this research attempts to discover these relationships to strengthen the practice of quality management in the public service. The study to examine these relationships provides a basis for delineating the process by which Islamic quality management potentially enhances quality performance in an organization. As far as this research is concerned, none has related Islamic quality management with current quality management practices. Further, little is known about the dimensions or factors in the Islamic quality management and quality performance within the public service context. In addition, this research incorporates Islamic quality management as a mediator variable, which possibly enhances the current practice to improve the quality performance. A purposive sampling method is applied to collect data from 356 public servants in the public service in Sarawak. A Partial Least Squares Structural Equation Modelling method is applied to examine direct and mediating effect hypotheses. The result of this research support hypothesized relationships between Islamic quality management, quality management practices and quality performance. Islamic quality management is also found to mediate the relationship between quality management practices and quality performance. Findings showed that Islamic quality management is associated with quality VI management practices and quality performance. This research makes several theoretical, managerial and methodological contributions and provides further insights on the relationships of Islamic quality management. Theoretical contribution of this research provides better understanding by further explain the dimensions of Islamic quality management and quality performance and integrate all principles and theory of Islamic administration (al-siyasah al-syariyyah), objective of shariah (maqasid shariah) and Islamic workplace spirituality into one research model. In addition, this research provides managerial implications by focusing on managerial aspects that provide significant impacts to organizational environment to the success of an organization such as spiritual aspect of governance, employees' spiritual energy and servant-leadership style. Finally, the methodological implications which adopted the quantitative method to test the variables and a scale development method to develop a measurement scale. This research also has several limitations such as only focusing the public service sector and also some variables are not validated previously from other researches. Several potential avenues for future research are also identified and proposed.

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