Awang Hepeni, Bin Hj. Awang (2000) Persepsi kakitangan sokongan terhadap amalan pengurusan kualiti menyeluruh : kajian kes di Pejabat Residen, pejabat-pejabat Daerah Samarahan, Serian dan Simunjan. Masters thesis, Universiti Malaysia Sarawak (UNIMAS).
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Abstract
The purpose of this study was to identify the level of Total Quality Management (TQM) principles practices based on the perception of the support staff at the Resident Office, Samarahan, Serian and Simunjan District Offices (PRPDSSS). This study also attempted to find out the respondentsʼ level of knowledge on TQM principles and their level of involvement in quality activities.
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Thesis (M.Sc.) - Universiti Malaysia Sarawak, 2000. |
| Uncontrolled Keywords: | Total quality management, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, Postgraduate, research, Universiti Malaysia Sarawak |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management |
| Divisions: | Academic Faculties, Institutes and Centres > Faculty of Cognitive Sciences and Human Development Faculties, Institutes, Centres > Faculty of Cognitive Sciences and Human Development Academic Faculties, Institutes and Centres > Faculty of Cognitive Sciences and Human Development |
| Depositing User: | Karen Kornalius |
| Date Deposited: | 07 Jul 2014 03:16 |
| Last Modified: | 23 May 2025 08:56 |
| URI: | http://ir.unimas.my/id/eprint/3767 |
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