EXPLORING EMPLOYEE PERSPECTIVES OF THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE IN A PRIVATE BANK, KUCHING

IZZATUL AFIQAH, MAHMUD (2021) EXPLORING EMPLOYEE PERSPECTIVES OF THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE IN A PRIVATE BANK, KUCHING. [Final Year Project Report] (Unpublished)

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Abstract

Training and development is very important for every organization because training and development able to improve employee’s performance in the workplace. Many employers and managers implemented training and development to face extensive business challenges and to increase their employee’s knowledge, skills and abilities. A qualitative study was conducted to explore employee perspectives of the effectiveness of training and development on employee performance in a private bank in Kuching. Data was collected from 3 informants using an interview method. The study focuses on types and purposes of training and development programs in a private bank, evaluation of training and development and employee performance in a private bank, and strategies to increase the effectiveness of training and development and employee performance in a private bank. The collected data were analyzed using thematic data analysis. The results of the study revealed that the private bank have implemented a few types of training and development programs such as job training, motivation training, customer service training, ethics training, promotional training, and leadership training. The study also revealed that the private bank have conducted an evaluation to measure the effectiveness of the training and development programs and employee performance using Kirpatrick four level model, performance appraisals and Key Performance Indicators (KPI). Furthermore, the findings of this study also found that there are a few strategies to increase the effectiveness of training and development programs and employee performance in a private bank. Hence, this study able to be a guideline for future references and implementations.

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