EMOTIONAL INTELLIGENCE IN DECISION MAKING AMONG EMPLOYEES IN SELECTED PRIVATE ORGANIZATIONS IN BINTULU, SARAWAK

Donna, Jack (2021) EMOTIONAL INTELLIGENCE IN DECISION MAKING AMONG EMPLOYEES IN SELECTED PRIVATE ORGANIZATIONS IN BINTULU, SARAWAK. [Final Year Project Report] (Unpublished)

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Abstract

Not only decision making is essential to achieve the goals, missions and visions of the organization, but the involvement of emotional intelligence also vitally important throughout the whole process as there are more facets to pay attention to. The aim of this research is to explore emotional intelligence in decision making among employees in the selected private organizations in Bintulu, Sarawak. This research is a qualitative study and semi-structure interview was used to obtain information from the informants. Using purposive sampling, three informants were purposively selected to be participated in this research. The gathered information were analyzed using content analysis method. The result indicated that all the informants are aware of their own strengths, weaknesses, noticed that their feelings affect their action in decision making and they were able to identify situations that can arouse strong emotions in themselves. Moreover, the informants were able to state benefits of recognizing their self-awareness and social awareness in decision making at the workplace. They thinks that it is important to perceive and see things from the perspective of others when making decision. Findings revealed that they believed that it is important to pay attention to people and they also decided to take any unwritten rules. The informants not only aware of any factors that can inhibit them from using emotional intelligence in decision making, but they also stated several major challenges and suggested solution on how to resolve the challenges when using emotional intelligence in decision making. The informants commented it is possible to use emotional intelligence in decision making at the workplace 2 although there may be some challenges and they addressed suggestions on how to make more effective decision by using emotional intelligence.

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