FACTORS INFLUENCING JOB SATISFACTION AND JOB COMMITMENT AMONG THE FOOD DELIVERY WORKERS DURING COVID-19 PANDEMIC

Denilson, Mujah (2021) FACTORS INFLUENCING JOB SATISFACTION AND JOB COMMITMENT AMONG THE FOOD DELIVERY WORKERS DURING COVID-19 PANDEMIC. [Final Year Project Report] (Unpublished)

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Abstract

The purpose of this study is to identify the factors influencing job satisfaction and job commitment among the food delivery workers during the COVID-19 pandemic. This study is using a qualitative methodology and this research has been conducted among food delivery workers in Bintulu, Sarawak. A set of interview questions was used as the research instrument in this study. Moreover, five (5) informants has been interviewed by the researcher and the data was collected based on the interview session. Also, all the data collection has been analyzed and further discussed by the researcher. Based on the findings, it had shown that factors such as salary offered, customer’s attitude, responsibilities, and services were influencing the food delivery workers’ job satisfaction. Meanwhile, the findings show that factors influencing job commitment among food delivery workers were flexible time, knowledges, and colleagues. In additional, the findings also show food delivery workers face some issues and challenges like safety, weather conditions and strict standard operating procedures (SOP). Thus, from the findings that has been discussed and analyzed, the recommendations were made to the organization, HR practitioners, and future researchers.

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