Factors influencing information technology usage among managerial employees :a case study in A5-Star Hotel in Petaling Jaya, Selangor Darul Ehsan

Benedict, Gareth (2002) Factors influencing information technology usage among managerial employees :a case study in A5-Star Hotel in Petaling Jaya, Selangor Darul Ehsan. [Final Year Project Report] (Unpublished)

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Abstract

This study is done to determine the factors influencing I.T usage among managerial employees of Hilton Petaling Jaya, Selangor Darul Ehsan. A questionnaire survey was used to collect data for this study. 40 sets of questionnaires were distributed to Department Heads 'A', 'B' and 'C' in which was the population ofthis study. 35 respondents were selected from the population to be the sample of this study. The data gathered was analyzed using the SPSS 8.0 (Statistical Package for the Social Sciences) software. The statistical testing used were descriptive and inferential statistics. Descriptive statistics were used to determine respondents' personal characteristics such as age, gender and academic qualification in regards to IT usage. Inferential statistics such as t-test One-Way ANOVA, Pearson Correlation Coefficient were also used to determine whether there was a significant relationship between the independent variables and IT usage. Multiple linear regression was used to determine the dominant factor that influences IT usage among the managerial employees. The results showed that there is no significant difference between female and male managerial employees in terms of IT usage in Hilton Petaling Jaya (t = 1.111, p = 0.629). While One-Way ANOVA testing showed that there was no significant difference in the level oflT usage based on age group [F (2,32) = 0.141, p = 0.869J. However, it showed that there was a significant difference in the level of IT usage based on academic qualification [F (3,31) =3.233, p = 0.036J. Pearson Correlation test found that there were a relationship between perceived usefulness and IT usage (r =0.741, p = 0.000), perceived ease of use and IT usage (r = 0.623, p = 0.000), job fit and IT usage (r = 0.664, p = 0.000) and social pressure and IT usage (r = 0.655, p = 0.000). However, the testing did not show a significant relationship between perceived enjoyment and IT usage (r = 0.195, p = 0.262). Perceived usefulness (r2= 0.549) was identified as the dominant factor influencing IT usage among managerial employees of Bilton Petaling Jaya. Several recommendations were suggested to the organization, managerial employees and for further researches in accordance to the findings of this study. The recommendations to the organization are based on the findings of the study that includes giving training and guidance, providing adequate equipment and peripherals and showing full encouragement to enable the employees to fully utilize IT thus increases the performance of both employees and organization.

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