Mobile Complaint Management System for Bintulu Port (EZComplaint)

Nur Ain, Ramlee (2019) Mobile Complaint Management System for Bintulu Port (EZComplaint). [Final Year Project Report] (Unpublished)

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Abstract

Mobile Complaint Management System for Helpdesk Unit (EZComplaint) is a mobile application that responsible to improve the complaint process in Bintulu Port. The complaint platform is focus on the ICT problem, between staff and the technician. This mobile application can reduce the time spend for the normal complaint process. It is also can maximize the productivity of complaint system. The complaint system application has features such as filling in complaint form, check status of the complaint made, view history and summary of the complaint made. Users can log in to the mobile application by entering their user ID and password. With the help of this application, staffs can make complaint at anytime and anywhere using their smartphones.

Item Type:	Final Year Project Report
Additional Information:	Project Report (BSc.) -- Universiti Malaysia Sarawak, 2019.
Uncontrolled Keywords:	Mobile Complaint Management System, Bintulu Port, ICT problem, Helpdesk Unit (EZComplaint), mobile application,
Subjects:	Q Science > QA Mathematics > QA76 Computer software
Divisions:	Academic Faculties, Institutes and Centres > Faculty of Computer Science and Information Technology Faculties, Institutes, Centres > Faculty of Computer Science and Information Technology Academic Faculties, Institutes and Centres > Faculty of Computer Science and Information Technology
Depositing User:	Gani
Date Deposited:	19 Jan 2021 07:19
Last Modified:	19 Jan 2021 07:19
URI:	http://ir.unimas.my/id/eprint/33913

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