The relationship between informal learning and job satisfaction in banking industry

Kok Yi, Heng (2019) The relationship between informal learning and job satisfaction in banking industry. [Final Year Project Report] (Unpublished)

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Abstract

The main purpose of this study is to identify the relationship between informal learning methods and job satisfaction. The informal learning methods that concerned are mentoring method, coaching method and job rotation method as the independent variables while the dependent variable is the job satisfaction. A uantitative survey was carried out by using the questionnaires as the instrument for data collection and stratified random sampling methods was selected as sampling technique. Data was gathered from 9 branches of banks that selected at Waterfront area Kuching and the sample size is 190 which are include of all the front-desk employees. Spearman Correlation "p" Analysis has been used to examine the relationship between independent variables and dependent variables. The findings of this research indicated that there is significant relationship between mentoring, coaching, job rotation and job satisfaction. Moreover, coaching method give most impact toward job satisfaction. Furthermore, it is recommended that the top management of banks give more attention towards informal learning methods which best fit with the learning needs of employees.

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