Performance Review And Employees Turnover Intention At Manufacturing Company In Selangor, Malaysia.

Syaqierah, Khairudin (2020) Performance Review And Employees Turnover Intention At Manufacturing Company In Selangor, Malaysia. [Final Year Project Report] (Unpublished)

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Abstract

This study is aimed to explore on performance review and employees turnover intention at manufacturing company in Selangor. Previous research shows that performance review is one of the tools to evaluate employees. Very often, employees that not satisfied with the evaluation process give short and long impact to the company. The relation with manufacturing company is that due to labour shortage on manufacturing industry has hit Malaysia. This study highlights on practices of performance review, the effect and influence of this process to employees turnover intention. This paper also explain on the issues of performance review that lead to employee turnover intention and the practical strategies to overcome it. This research has been conducted at one of the manufacturing company in Selangor. This is a qualitative study where 5 informants has been interview using semistructured questions. This research shown that the practices in this organization is semiannual review where team-based performance is more complicated than individual reviewing performance. Performance review effect on compensation and also morale boost of the employees that may lead to turnover intention. Besides, several issues have been highlighted in this research such as unfairness, validity and reliability, roles of raters and rates and the implementation is not based on KPI. From this research, the strategies to overcome the issues are by involving the raters and rates in the process, reduce biasness of reviewing process, giving feedback prior and after evaluation and revising the implementation of the process. The immediate implications are help management to have better understanding on fair evaluation, improve the practices of performance review and improve ways of communication among raters and rates. Then, short-term implications would be increase employee’s morale boost and reduce employee’s turnover intention. Long-term implications would be to the organization such as low rate of actual turnover and improve exchange of knowledge in the company. Besides, the researcher recommendations touch on the organization and to the future research

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