The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak

Loh, Xing Yei (2020) The Experiences Of Employees In Managing Their Readiness Towards Changes In The Hotel Industry In Sarawak. [Final Year Project Report] (Unpublished)

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Abstract

Organisations are constantly facing challenges to remain competitive as well as successful and this compels organisations to regularly re-evaluate their technologies, processes and policies. Nevertheless, managing change efficiently is a major challenge in the hotel industry due to the massive human involvement. Thus, it is important to know how to encourage and effectively prepare employees for change situations. This study was conducted to examine the experiences of employees in managing their readiness towards changes in the hotel industry in Sarawak. The study aimed to investigate the contextual data, factors affecting employees’ readiness for change and ways used by employees and employers to improve change readiness. This study was a qualitative study. The data was collected from a sample of customer service employees by using in-depth interview methods. Data was then analysed using thematic analysis approach. The main theme of this study was organisational climate as a key determinant of employees’ change readiness. The findings showed that the main factor affecting employees’ readiness of change was perceived organisational support (POS), while the job interest was the least factor. To improve employees’ readiness for change, both employees and employers took a range of initiatives. Possessing a positive attitude was the most effective way taken by employees, whereas employers provided training opportunities as it was the most effective way to enhance employees’ change readiness. This study contributed to the literature on organisational change, particularly in Malaysia as well as provided a better insight to the employers on employees’ change readiness so that immediate actions could be taken to improve it.

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