The Relationship Between Personality Traits And Affective Commitment Among Employees In Hospitality Industry

Kek, Xiang (2020) The Relationship Between Personality Traits And Affective Commitment Among Employees In Hospitality Industry. [Final Year Project Report] (Unpublished)

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Abstract

Global workforce shortages are reaching critical levels and organizations are looking for effective strategies to retain and develop committed employees in these turbulent times. This study seeks to identify the relationship between personality traits and affective commitment among employees in hospitality industry. Hotel employees in Kuching, Sarawak were selected as target population for this study. Primary data were collected by distributing survey questionnaire to 88 employees from hospitality industry. A five-point Likert scale was used to measure all of the items in the survey questionnaire. Statistical Package for the Social Sciences (SPSS) version 20.0 had been utilized for the data analysis process. For data analysis process, Pearson Correlation Coefficient Analysis, Multiple Regression Analysis, Independent Sample T-test as well as the One-way ANOVA to test the data collected. The findings of the study revealed that four of the personality dimensions such as openness to experience, conscientiousness, extraversion and agreeableness are positively correlated with employees’ affective commitment. However, personality trait such as neuroticism is negatively correlated to affective commitment. One-way ANOVA established significant differences between age group and affective commitment scores. Since there is a dearth of the previous research focused on this topic, the results of present study could contribute to researches by filling up the research gap and provide a base for future researches. The outcomes of the study also serve as a reference for HR practitioners from hospitality industry to have a better understanding of the dispositional antecedents of employees’ affective commitment and hence it is beneficial to the HR recruitment process. Hotel employees with desirable personality characteristics were emotionally attached to the organization and thus it can attract and retain the talented workforce.

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