The relationship between Work-family Demands and Well-being among Frontline Employees in the Hospitality Industry: The moderating effect of workplace flexibility

Teo Lee, Ping (2019) The relationship between Work-family Demands and Well-being among Frontline Employees in the Hospitality Industry: The moderating effect of workplace flexibility. [Final Year Project Report] (Unpublished)

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Abstract

Many employees are oppressed between struggling cumbersome workloads and family responsibilities, thus pursuing a good work-life balance is the priority to achieve healthy wellbeing. Additionally, workplace flexibility is vital to alleviate work-family conflict and promote employees' well-being. This study aims to investigate the relationship between work-family demands and well-being with the moderating effect of workplace flexibility. Self-administered survey questionnaires are utilized for data collection among 85 frontline employees from the selected hospitality industry in Kuching, Sarawak. Data are analyzed by employing Statistical Package for the Social Sciences (SPSS). The results indicated that work-family demands are exerted a significant and moderate negative effect on well-being. The present study also further emphasized on the significance of workplace flexibility as there is a potentially significant moderating effect of workplace flexibility in the relationship between work-family demands and well-being. The research findings implied that the means to increase employees' wellbeing are to decrease work-family demands, alleviate work-family conflict and implement workplace flexibility in the organization. The results will become particular attention for the management of the hospitality industry and human resource practitioners who are concerned with promoting employees' well-being. The research findings also extended the preliminary research by encompassing workplace flexibility as a moderator in the relationship between work-family demands and well-being. It can be concluded that work-family demands are negatively influence on well-being among frontline employees. Nonetheless, if the workplace flexibility put into practice in the organization, then the employees can capitalize it to promote their well-being.

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