Mobile queuing solution

Low Ying, Yao (2019) Mobile queuing solution. [Final Year Project Report] (Unpublished)

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Abstract

Queuing in a line is a normal phenomenon in today's society. Everyone need to experience on queuing to wait for services from same organization. This had leads to the issue of people losing patient while waiting for too long. There are two types of Queue Management System (QMS) exists in current market which is hardware based and software based. Hardware based QMS is the use of TV screen and ticket generator such as TotalQueue and QSIGNAGE. Mobile-Q and Queuepad is under software based QMS. Most of the QMS system provide only current queuing number. From the research, Mobile Queuing Solution is developed by using Ionic Framework to allow user acknowledge on current serving number and estimated waiting time. The waiting rules used in the proposed design is First Come First Serve (FCFS). The Mobile Queuing Solution had integrated with the latest technology, Quick Response (QR) code scanner to keep track of real time queuing number. The users will get the current queuing number once the QR code is scanned by transmitting the QR code information to the server and send back to the Android platform. The database software tools are My Structured Query Language (MySQL) and PHP Hypertext Pre-processor (PHP). MySQL is used to store the data received while PHP functions as the brain of database. The proposed mobile application also allow user to view current situation of service organization. This feature allows busy people to keep track of the current situation and organize their time to present at the service center on time. Mobile Queuing Solution is designed with wireless connections thus providing limitless coverage range for the users to access the queue management system. The proposed design ensure the managers and employers to monitor and control the level of service, generate performance statistics and reduce the operation cost.

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