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Ayupp, , Kartinah and Then , Hsiao Chung (2010) Empowerment: hotel employees perspective. Journal of Industrial Engineering and Management, 2010 – 3(3): 561-575, 3 (3). pp. 561-575. ISSN 2013-3423
Ayupp, Kartinah and Then, Hsiao Chung (2007) Effect of empowerment : front-line employees in the hotel industry. In: International Conference of Asian Academy of Applied Business, 14-16 June 2007, Hadyai, Thailand.