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Sin, Kit Yeng and Muhammad Shahar, Jusoh and Noormaizatul Akmar, Ishak (2018) THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON COMPETITIVE ADVANTAGE: A CONCEPTUAL MIXED METHOD STUDY IN THE MALAYSIA LUXURY HOTEL INDUSTRIES. Academy of Strategic Management Journal, 17 (2). pp. 1-9.
Sin, Kit Yeng and Muhammad Shahar, Jusoh and Noormaizatul Akmar, Ishak and Muhammad Zaini, Ahmad (2016) Exploring the TQM best practices in Malaysia hotel industry using Multi-Criteria Decision Making (MCDM) approach: A conceptual analysis. AIP Conference Proceedings, 1775 (1). pp. 1-7.