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Muhammad ShoaibFarooq, Farooq and Maimoona, Salam and Fayolle, Alain and Norizan, Jaafar and Kartinah, Ayupp (2018) Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach. Journal of Air Transport Management, 67. pp. 169-180. ISSN 09696997