Items where Author is "Ishak, N.A"

Sin, Kit Yeng and Jusoh, M.S and Ishak, N.A (2016) Total Quality Management (TQM) best practices in Malaysian hotel industry: An investigation using Multi-Criteria Decision Making (MCDM) model. In: Heritage, Culture and Society: Research agenda and best practices in the hospitality and tourism industry. Taylor and Francis, London, UK, pp. 43-48. ISBN 978-1-138-03276-7