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Ernest Cyril, de Run and Heriyadi, Kusyarnadi (2008) Service Recovery Strategies In Western Based Fast Food Restaurants: A Structural Equation Model Test. International Journal of Business and Society, 9 (2). pp. 54-68. ISSN 1511 6670
Ernest Cyril, de Run and Heriyadi, Kusyarnadi (2008) Service recovery strategies in western based fast food restaurants : a structural equation model test. International Journal of Business and Society, 9 (2). pp. 33-42.
Heriyadi, Kusyarnadi (2016) Impact of consumer ethnocentrism and country of origin image on consumer beliefs and attitudes to purchase products made in Indonesia and Malaysia : Case study of West Kalimantan, Indonesia and Sarawak, Malaysia. Other thesis, UNIMAS.