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Ernest Cyril, de Run and Hiram, Ting and Hai-Ee, Tan and Huat, Wei Huang (2016) Complaint Behaviour By Generations: A Qualitative Inquiry From Mother-Daughter Perspectives. In: 7th International Borneo Business Conference (IBBC2016), jointly organized by Universiti Malaysia Sabah (UMS) and Universiti Malaysia Sarawak (UNIMAS), 7-8 September 2016, Chancellery Building, UMS.