Organizational innovation and organization performance in Malaysian service industry.

Neeta Syairul Amelia, Binti Safian (2013) Organizational innovation and organization performance in Malaysian service industry. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS).

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Organizational innovation refers to changes in the structures and processes of an organization that result from implementing new managerial and working concepts and practices. Therefore, organizational innovations are undesirably important for the success of service firm. Therefore, this study is conducted to understand and determine the relationship between organizational innovation and organization performance in Malaysian Service Industry. Besides, this studies also to identify what the most innovation that intluence performance of the services company in Malaysia. Using survey questionnaire and convenience sampling, one hundred and fifty respondents were selected for this study. The data collected were analysed using correlation and multiple regression analysis.The results from study show that, Administrative Innovation is the most influential factors that affect dependent variable rather than others independent variables such as Process Innovation and Product Innovation. Finally,some of recommendation also has been suggested for future research.

Item Type: Thesis (Masters)
Additional Information: Thesis (M.Sc.) -- Universiti Malaysia Sarawak, 2013.
Uncontrolled Keywords: Innovation, Organization, Organizational Innovation, Organization Performance,Service industries,Management, Dissertations, Academic,unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, Postgraduate, research, Universiti Malaysia Sarawak
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HB Economic Theory
Divisions: Academic Faculties, Institutes and Centres > Faculty of Economics and Business
Depositing User: Karen Kornalius
Date Deposited: 04 Nov 2015 02:43
Last Modified: 22 May 2020 11:30

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