Private healthcare quality : applying a SERVQUAL model

Muhammad Mohsin, Butt and Ernest Cyril, de Run (2010) Private healthcare quality : applying a SERVQUAL model. International Journal of Health Care Quality Assurance. pp. 23-7.

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Abstract

Results indicate a moderate negative quality gap for overall Malaysian private healthcare service quality. Results also indicate a moderate negative quality gap on each service quality scale dimension. However, scale development analysis yielded excellent results, which can be used in wider healthcare policy and practice.

Item Type: Article
Uncontrolled Keywords: UNIMAS, SERVQUAL, Health Service Sector, Malaysia
Subjects: A General Works > AC Collections. Series. Collected works
A General Works > AC Collections. Series. Collected works

R Medicine > R Medicine (General)
Divisions: Academic Faculties, Institutes and Centres > Faculty of Economics and Business
Depositing User: Karen Kornalius
Date Deposited: 13 Jan 2014 09:08
Last Modified: 12 Apr 2016 06:31
URI: http://ir.unimas.my/id/eprint/550

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