ERP Implementation Impacts on SME’s Competitive Advantage: An Evidence from Pakistan’s SME Sector

Muhammad Yasir, Khan and Rossazana, Ab Rahim and Yeng, Sin Kit (2025) ERP Implementation Impacts on SME’s Competitive Advantage: An Evidence from Pakistan’s SME Sector. INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH IN BUSINESS AND SOCIAL SCIENCES, 15 (4). pp. 1607-1635. ISSN 2222-6990

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Abstract

Numerous researchers have dedicated efforts to explore explanations for the implementation of Enterprise Resource Planning (ERP) systems, aiming to identify the factors that influence their successful adoption. However, little emphasis has been given to the impacts of ERP implementation on organizational competitive advantage specifically in the context of Pakistani small and medium-sized enterprises (SMEs). An empirical study was carried out to explore the various dimensions of ERP system implementation impacts and to determine the connection between these factors and the competitive advantage of small and medium-sized enterprises (SMEs) in Pakistan. Results revealed that the factors related to ERP system implementation impacts which includes ERP system quality, ERP information quality, ERP service quality, individual productivity, workgroup productivity, cost management and sales management were significantly associated with the competitive advantage.

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