Job Crafting and Employee Engagement Among Employees in Public Organisations in Malaysia

Victoria, Jonathan and Tiffany, Kew (2025) Job Crafting and Employee Engagement Among Employees in Public Organisations in Malaysia. Trends in Undergraduate Research, 8 (1). e1-13. ISSN 2637-093X

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Abstract

Organizations are continuously seeking ways to make jobs more meaningful to improve employee engagement and productivity. It is important to understand public sector employee perceptions of job crafting and engagement as this group represent a significant number of the workforce, and their engagement directly influences organisational performance. This study investigates the relationship between job crafting and employee engagement among employees in public organisations in Malaysia. A cross-sectional, quantitative research approach was employed with a self-administered survey questionnaire disseminated among employees from two public organisations in Malaysia (N = 114). The respondents comprised of 65 millennials and 49 non-millennials. Findings from an independent sample t-test showed no significant differences in employee engagement levels between millennials and non-millennials. The job crafting dimensions (increasing structural resource and social resources, increasing challenging job demands, and decreasing hindering job demands) were significantly associated with employee engagement. Public organisations and human resource development practitioners can leverage these insights to design interventions and formulate policies that encourage job crafting behaviours thereby fostering a highly engaged workforce.

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