Exploring The Employee Engagement : A Case Study In Airport Operation Management Based In Sibu, Sarawak

Trudia Ryanty, Francis Mawi (2020) Exploring The Employee Engagement : A Case Study In Airport Operation Management Based In Sibu, Sarawak. [Final Year Project Report] (Unpublished)

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Abstract

This research is conducted to explore the importance of employee engagement in Airport Operation Management in Sibu. This research was fully designed by using qualitative method and case study have been adapted. Semi-structured interview has been conducted with 8th informants in order to collect the data. All informants were recruited by using purposive sampling. The findings indicated that majority of the informant experience engagement if there is teamwork from all department when handling problems at the workplace. Meanwhile, the informants also reported that they experience disengagement when their effort are not being appreciated by the management which reduce their motivation to perform the work beyond the standard requirement. This study also revealed the barriers that inhibit employee engagement consist of burnout, unfairness performance evaluation and not competent in performing the job assigned. Moreover, few organizational strategies that suggested by the informant will contribute to the additional literature review. This study also provides better understanding on the factor that contribute to employee engagement and disengagement to the organization and HR practitioner. The findings of this study can provide an input to HR practitioner to implement policies and initiates few engagement activities while future researcher is recommended to integrate qualitative and quantitative method as well as exploring on employee engagement at all airport operation management to have better results.

Item Type: Final Year Project Report
Additional Information: Project Report (BSc.) -- Universiti Malaysia Sarawak, 2020.
Uncontrolled Keywords: employee engagement, employee disengagement, job satisfaction and employee voice, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, undergraduate, , research, Universiti Malaysia Sarawak.
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Academic Faculties, Institutes and Centres > Faculty of Cognitive Sciences and Human Development
Depositing User: Gani
Date Deposited: 23 Oct 2020 08:37
Last Modified: 23 Oct 2020 08:37
URI: http://ir.unimas.my/id/eprint/32321

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