Persepsi Masyarakat Setempat Terhadap Kualiti Perkhidmatan Kaunter Di Pejabat Pos Malaysia Cawangan Parit Raja, Johor

Norhazlinda, Binti Sapari (2013) Persepsi Masyarakat Setempat Terhadap Kualiti Perkhidmatan Kaunter Di Pejabat Pos Malaysia Cawangan Parit Raja, Johor. [Final Year Project Report] (Unpublished)

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Abstract

This research been done to determine community's perception for the quality of counter services Post Offices Malaysia branch of Pari! Raja, Johor. The research also aims to examine the factors which influence community perceptions for the quality of counter services provided by the post office side. In addition, the research are also focused on factors of courtesy, efficiency, facilities, responsiveness, and reliability. The research respondents was only focused on customers who use the post office counter services only. All the data on this research were obtained by using questionnaires instruments and be distributed to 200 respondents. The data obtained from respondents were analyzed using Statistical Package for Social Science (SPSS). Descriptive statistics were used to see the frequency and percentage distribution of respondents' demographics such as gender, age, and work with the community's perception of the quality of the post office counters. In this research, the researchers are also using tables and diagrams to helped the researcher discuss all the data collected from the respondents. The researcher use test Kaiser-Meyer-Olkin (KMO) in each of the factors that influence community perceptions on the quality services at the post office counters. This is because the KaiserMeyer-Olkin (KMO) is intended to measure the reliability of constructs within the questionnaires either greater than 0.5 or not. At the end of the study, the researcher gave suggestions to improve the quality of service at the Post Office Malaysia branches Pari! Raja and recommendations for the research to be done in the future.

Item Type: Final Year Project Report
Additional Information: Project report (SmSS Kep) -- Universiti Malaysia Sarawak, 2013.
Uncontrolled Keywords: quality of counter services, Post Offices Malaysia, Parit Raja, Johor, factors of courtesy, efficiency, facilities, responsiveness, reliability, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, undergraduate, research, Universiti Malaysia Sarawak.
Subjects: J Political Science > JA Political science (General)
Divisions: Academic Faculties, Institutes and Centres > Faculty of Social Sciences & Humanities
Depositing User: Gani
Date Deposited: 24 Jun 2020 02:27
Last Modified: 24 Jun 2020 02:27
URI: http://ir.unimas.my/id/eprint/30061

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