Service Design In Pharmacy Department Of Malaysian Government Hospital

Ting, Poh Wan (2018) Service Design In Pharmacy Department Of Malaysian Government Hospital. [Final Year Project Report] (Unpublished)

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Abstract

Long waiting time is an common issues in Malaysia. Thus, this study is focused on determine the method or system implemented currently to reduce long waiting time problem in hospital and the process flow from registration until medicine. It also aims to identify the reasons which contribute to the long waiting time problem in order to reduce long waiting time. In addition, the qualitative methods is used to collect valuable data from users. This method will be divide into two methods which is observation and interview in qualitative approach. The observation will be solicited information from patient waiting time experience. However, the interview method to collect more data from patient, pharmacist and doctor. The findings indicate that on average, patient waiting time from registration to getting medicine. Employee survey on the factors that contributing to the long waiting time problem indicate the attitude of employee and their work process, management and heavy workload and supervision problems. The result have come out with a service design of a product which to solve the long waiting time problem.

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