Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment

Siti Haslina, Hussin and Muhammad Haidhar, Ibrahim and Siti Rahayu, Hussin (2019) Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment. Jurnal Pengurusan, 57. pp. 23-38. ISSN 0127-2713

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Official URL: http://ejournal.ukm.my/pengurusan/article/view/368...


In the past decade, conventional payment methods of using cash is progressively replaced with electronic payments. Recently, QR mobile payment begins to receive more attention from many countries including Malaysia. Nevertheless, QR mobile payment is a relatively green area in which very limited literature exists on this subject matter pertaining to consumer acceptance and characteristics of adopter segments of this technology. Therefore, by applying the Technology Acceptance Model (TAM) as the main theoretical framework, the aim of the present study is to investigate the factors influencing intention to use QR mobile payment in Malaysia. Self-administered questionnaires were distributed which resulted in 485 complete responses. Perceived usefulness, personal innovativeness, perceived ease of use, subjective norm, and perceived security were found to be significant in determining intention to use QR mobile payment among Malaysian consumers.

Item Type: Article
Additional Information: Sustainable Community Transformation
Uncontrolled Keywords: Intention to use; quick response (QR) mobile payment; technology acceptance model (TAM), unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, research, Universiti Malaysia Sarawak.
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HE Transportation and Communications
Divisions: Academic Faculties, Institutes and Centres > Faculty of Social Sciences & Humanities
Depositing User: Gani
Date Deposited: 03 Jan 2020 02:43
Last Modified: 20 Sep 2022 03:11
URI: http://ir.unimas.my/id/eprint/28660

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