Service Design Study of Pediatric Clinic

Yii, Li Min (2017) Service Design Study of Pediatric Clinic. [Final Year Project Report] (Unpublished)

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Abstract

This study is to improve the services of local pediatric clinic in Kuching. The problem is observed through one of the service design method that is journey map technique. It is used to analyze the human (patient and visitor) behavior when they visit the pediatric clinic. The results from this investigation have led to the design of mobile apps, product merchandising, clinic environment and ambiance, and branding. This research may improve the quality and efficiency of clinic service. Thus, for this study a brand new pediatric clinic was designed.

Item Type: Final Year Project Report
Additional Information: Project report (BSc.) - Universiti Malaysia Sarawak, 2017.
Uncontrolled Keywords: local pediatric clinic, service design, mobile apps, product merchandising, clinic environment and ambiance, and branding, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, undergraduate, research, Universiti Malaysia Sarawak.
Subjects: N Fine Arts > NX Arts in general
Divisions: Academic Faculties, Institutes and Centres > Faculty of Applied and Creative Arts
Depositing User: Gani
Date Deposited: 13 Mar 2019 01:20
Last Modified: 13 Mar 2019 01:20
URI: http://ir.unimas.my/id/eprint/23950

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