Wan Bangdilah, bin Wan Ahmad. (2008) Pengurusan pengendalian kursus mesra Malaysia anjuran oleh Majlis Tindakan Pelancongan Langkawi kerjasama Kementerian Pelancongan Malaysia. [Final Year Project Report] (Unpublished)
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Abstract
This research is about the management field of Mesra Malaysia Course conducted by Langkawi Tourism Action Council (LTAC) in association with Malaysia Tourism Ministry. The research thus gives an impact to the society and the organization who organized the courses. From this research, there were advantage and disadvantage of the organization that responsible for manage the course and to create the participation point of view about a 'Excellent Customer Service ' concept.
| Item Type: | Final Year Project Report |
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| Uncontrolled Keywords: | Mesra Malaysia Course, Langkawi Tourism Action Council (LTAC), Malaysia Tourism Ministry, Excellent Customer Service, customer services, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, undergraduate, research, Universiti Malaysia Sarawak |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor N Fine Arts > NX Arts in general |
| Divisions: | Academic Faculties, Institutes and Centres > Faculty of Applied and Creative Arts Faculties, Institutes, Centres > Faculty of Applied and Creative Arts Academic Faculties, Institutes and Centres > Faculty of Applied and Creative Arts |
| Depositing User: | Saman |
| Date Deposited: | 03 May 2018 02:43 |
| Last Modified: | 03 May 2018 02:43 |
| URI: | http://ir.unimas.my/id/eprint/20243 |
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