Development of a usable online counseling management system

Wan Norizan, Wan Hashim and Mohd Razali, Othman and Safi’ee, Madian and Mohamad Izzat, Syafiq (2013) Development of a usable online counseling management system. Social and Behavioral Sciences, 97. pp. 761-765. ISSN 1877-0428

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This paper is aimed at identifying solution regarding counseling management of employees’ life problem including personal and work place problems. This paper involved the design, development and evaluation of Employee Needs Assessment Inventory (ENAI) functionality and usability among employees in Malaysia. This project used a quantitative approach called case study in the process of collecting data. In general, this project was divided into three phases: system requirements analysis, system design and development, and formative evaluation. The result from of ENAI formative evaluation had proven that the system could be able to record employees’ life problem (health, family, financial, spiritual, work issue, career, interpersonal relationship and work environment). Besides, the system can be used by three tiers (employees, employer and counselor) to access the counseling information, provide communication networking facility for a diversity user, and assist in the generation of reports and analysis, and also to support counseling management for the three tiers.

Item Type: Article
Uncontrolled Keywords: ENAI, Usable online Counseling, Web-based application, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, research, Universiti Malaysia Sarawak
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Academic Faculties, Institutes and Centres > Faculty of Cognitive Sciences and Human Development
Depositing User: Karen Kornalius
Date Deposited: 02 Aug 2017 01:50
Last Modified: 02 Aug 2017 01:50

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