Study of school-based management innovation for customer satisfaction

Eva, Marie Juan (2015) Study of school-based management innovation for customer satisfaction. [Final Year Project Report] (Unpublished)

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Every school or education institute is familiar with the need to constantly improve and address its own stake of problem. In order to gradually sustain its performance with the other competitors, schools in the district strives to improve the learning outcomes of its students and the school quality through educational reform. One of the main responses the government has delivered is the execution and implementation of School-based Management (SBM). SBM is a framework where decentralization takes place in the school's management. This is to subject that the school will be allowed more autonomy in making decisions about the management through the transfer of power and resources ranging from human resources, school administration, financial management and the student body. In Malaysia, the SBM concept was developed with the founding of High Performance School- HPS under the National Key Research Area (NKRA) of education of the 10th Malaysian Plan. In this plan, the cluster and autonomous schools' key feature is the implementation of SBM practices. With the hope that this practice will gear school's decision towards the vision and mission of the Malaysian education system, the schools under SBM are permitted to form innovations that will improve the quality of the school and its student. This study is conducted to investigate the SBM innovation in terms of customer satisfaction under the focus of five domains: the study, the advantages, the disadvantages, the consequences and the ways to overcome issues of school-based management innovation for customer satisfaction.

Item Type: Final Year Project Report
Additional Information: Project Report (B.Sc.)--Universiti Malaysia Sarawak, 2015
Uncontrolled Keywords: School-based management, Consumer satisfaction, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, undergraduate, research, Universiti Malaysia Sarawak
Subjects: H Social Sciences > HT Communities. Classes. Races
Divisions: Academic Faculties, Institutes and Centres > Faculty of Cognitive Sciences and Human Development
Depositing User: Saman
Date Deposited: 08 Aug 2016 17:00
Last Modified: 08 Aug 2016 17:00

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