Scrubb Home Cleaning Service Application

Teo, Yi Bing (2023) Scrubb Home Cleaning Service Application. [Final Year Project Report] (Unpublished)

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Abstract

In the recent years, more and more people are using mobile phone to carry out daily routine and the mobile application acts an important role in achieving human daily activities. Thus, Scrubb home cleaning service application is proposed for easing the cleaning household among the residents in Kuala Lumpur, Klang Valley and Petaling Jaya. The users will be easier to maintain the cleanliness of their lovely house by just booking the cleaning services via this application. With the use of Scrubb home cleaning service application, the users could have a convenient platform to access information required and manage their bookings more effectively. Furthermore, a survey using the System Usability Scale (SUS) for both administrative users (Scrubb admin) and customers (Scrubb users) is carried out. The average final SUS score for admin is 62.25, signifying an enhancement in usability and user satisfaction are needed. As for Scrubb users, the average final SUS score reached 79.90 which categorizes as grade B, highlights that most users are satisfied with the overall Scrubb application. The findings suggest that the efforts to improve the application's usability should be considered in improving user satisfaction and a positive user experience for both administrative users and customers in Scrubb application.

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