The effect of internet communication technology and moderator to job satisfaction

Tan, Ivan Thuan Wen (2019) The effect of internet communication technology and moderator to job satisfaction. [Final Year Project Report] (Unpublished)

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Abstract

This study investigates the effects of information and communication technologies (ICTs) on job satisfaction and whether ICT self-efficacy moderates the relationship between ICT and job satisfaction. Based on previous research, the author proposed that these effects could be moderated by ICT self-efficacy. The results from 100 employees that was analysed by using spearman correlation and moderation analysis which show that individuals who feel that they are able to understand and operate information and communication technology in their workplace experience a higher ICT self-efficacy, this leads to them having a higher job satisfaction. On the other hand, the effect of information and communication technology does positively affect the employees job satisfaction. Employees' who experience low ICT selfefficacy will find it hard to utilize ICT in their workplace and they will have a negative perception over the ease of ICT usage for their work. The present study provides further clarification on the effects of ICT on job satisfaction.

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