The impact of quality management practices on organization performance at Kuching

Chong, Mei Chin (2009) The impact of quality management practices on organization performance at Kuching. [Project Report] (Unpublished)

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Abstract

The main aim of this study is to explore the relationship between quality management practices (leadership, continuous improvement, training and working culture) and their impact toward organization performance .A total of 140 sets of structured questionnaires were distributed to SMI Company in variety of industries and enterprise ownership which located in Kuching, only 52.14% of it, which is 73, were returned. The collected data was analyzed based on frequency, factor analysis, reliability, Person Correlation Coefficient, Regression, means and standard deviation. The findings of the study showed that continuous improvement and working culture had strong relationship with organization performance while leadership and training showed a weak relationship with organization performance.

Item Type: Project Report
Additional Information: Project Report (B.Sc.) -- Universiti Malaysia Sarawak, 2009.
Uncontrolled Keywords: Organizational change, Quality control--Management--Case studies, undergraduate, 2009, UNIMAS, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, IPTA, education, research, Universiti Malaysia Sarawak
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Academic Faculties, Institutes and Centres > Faculty of Economics and Business
Depositing User: Karen Kornalius
Date Deposited: 08 May 2015 03:56
Last Modified: 06 Jul 2017 06:28
URI: http://ir.unimas.my/id/eprint/6481

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