The effect of the loyalty card program towards customers' attitudes and behavior in KUching, sarawak

Constance, Gerunsin. (2009) The effect of the loyalty card program towards customers' attitudes and behavior in KUching, sarawak. [Project Report] (Unpublished)

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Abstract

The study is focusing on the customers’ effects in terms of behavior and attitudes through their observations towards the loyalty card program. The purpose is to make the retailers aware with this program either it is really effective or not to have this program in order to create loyalty among the customers in Kuching, Sarawak. However, the researcher is attempt to analyze the effectiveness of this program through measuring the cardholder of the loyalty card in terms of their commitment and determination after they have experienced with the whole involvement process. Instead of emphasizing on the loyalty effects alone, it is important to look at the different perspectives as well. The framework of this study has been altered in order to overlook the factors that affecting customers in performing their loyalty. Finally, the findings have shown that the impact of the loyalty card program is significant on customers’ attitudes and behavior in performing loyalty in Kuching, Sarawak.

Item Type: Project Report
Additional Information: Project Report (B.Sc.) -- Universiti Malaysia Sarawak, 2009.
Uncontrolled Keywords: Customer loyalty programs--Case studies, Consumer behavior, 2009, undergraduate, UNIMAS, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, IPTA, education, research, Universiti Malaysia Sarawak
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HT Communities. Classes. Races
Divisions: Academic Faculties, Institutes and Centres > Faculty of Economics and Business
Depositing User: Karen Kornalius
Date Deposited: 05 May 2015 07:58
Last Modified: 13 May 2015 07:03
URI: http://ir.unimas.my/id/eprint/6476

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