Hon,, Simon Lit Min (2002) Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak. Masters thesis, Universiti Malaysia Sarawak (UNIMAS).
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Abstract
The current financial crisis coupled with government efforts to consolidate local financial institutions or local commercial banks towards 10 anchor banks under revised merger programme are forcing local commercial banks to improve their service quality as a significant source of competitive advantage in a competitive environment or marketplace
| Item Type: | Thesis (Masters) |
|---|---|
| Additional Information: | Thesis (M.Sc.) - Universiti Malaysia Sarawak, 2002. |
| Uncontrolled Keywords: | Service Quality, Local Financial Institutions, Local Commercial Bank, unimas, university, universiti, Borneo, Malaysia, Sarawak, Kuching, Samarahan, ipta, education, Postgraduate, research, Universiti Malaysia Sarawak. |
| Subjects: | H Social Sciences > HG Finance |
| Divisions: | Academic Faculties, Institutes and Centres > Faculty of Economics and Business Faculties, Institutes, Centres > Faculty of Economics and Business |
| Depositing User: | Karen Kornalius |
| Date Deposited: | 07 Dec 2013 08:36 |
| Last Modified: | 09 May 2023 05:34 |
| URI: | http://ir.unimas.my/id/eprint/433 |
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