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Awang Hepeni, Bin Hj. Awang (2000) Persepsi kakitangan sokongan terhadap amalan pengurusan kualiti menyeluruh : kajian kes di Pejabat Residen, pejabat-pejabat Daerah Samarahan, Serian dan Simunjan. Masters thesis, Universiti Malaysia Sarawak (UNIMAS).
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