Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange

Heng, Alice Lee Fong (2016) Employees' job satisfaction and organizational citizenship behavior : the moderating impact of leader-member exchange. Masters thesis, UNIMAS.

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Abstract

The present study is an investigation on the moderating impact of leader-member exchange (LMX) in the relationship of employees’ job satisfaction and organizational citizenship behavior (OCB) in the Malaysian context. To test hypotheses about the mentioned relationships, survey data were collected from 285 executives, low or middle level managers in banking industry firms of Malaysia through a method of self-administered questionnaire. Surveys were analyzed using multiple hierarchical regressions to explore relationships between employees’ job satisfaction, leader-member exchange, and organizational citizenship behavior. Generally, based on the findings, management support was defined as the way to improve individual performance of employee. Even though it is the influence of job satisfaction towards OCB, other factors affecting OCB have some degrees of dependency on job satisfaction. Hence, organizations need to consider the impact and/or influential level of those factors toward the formation or maintenance of OCB. This finding suggests that a healthy supervisor-subordinate relationship has effect on the general concern for the organization. The quality of the relationship between leader and employee is predictive of employee OCB. Therefore, when leader-member elationships are characterized by high levels of trust, support, liking, and attention, increased levels of OCB among employees are likely to occur.

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